Cancellation & Refund Policy

Cancellation notice received more than 14 days before the arrival date: 90% of total booking value is refundable. A non-refundable 10% fee is retained.

Cancellation notice received 14 days or less before the arrival date: 0% refund. No show: 0% refund.

The same cancellation policy applies to full day and half day safaris and to sharing arrangements. Sharing arrangements are handled directly through WhatsApp or phone.

For a part-paid booking, the retained fee is based on total booking value; only the payment received after that fee can be returned. Unpaid money is not refundable.

Arrival dates use Sri Lanka time. Completed safaris are not eligible for refunds. Refund approval and the actual bank transfer are separate steps.

After your refund is approved, please allow 2 to 4 weeks for our team to process the refund payment. We will send you confirmation once the transfer is completed.

These terms apply to new bookings. Existing reservations retain the policy accepted when booked.