Last updated: August 10, 2026

Terms and Conditions

These terms and conditions apply to all bookings made through bookkumanasafari.com. By submitting a booking, you agree to the terms set out below. Please read them carefully before booking.

Booking and Payment

A booking is only confirmed once full payment has been received and verified. Full payment for your selected safari package is required at the time of booking, made by bank transfer to the account details provided during the booking process. After transferring payment, you must send your payment receipt to us by WhatsApp along with your booking reference number. We verify payments and confirm bookings typically within 24 hours. Until payment is verified and confirmation is issued, your booking is considered pending and is not guaranteed.

All prices are listed and charged in United States dollars per person, based on the group size selected at the time of booking, unless otherwise stated on the relevant package page.

Cancellation and Refund Policy

If you cancel your booking more than 14 days before your scheduled travel date, you will receive a refund of 90 percent of the total booking value, with the remaining 10 percent retained as a non refundable processing fee.

If you cancel your booking less than 14 days before your scheduled travel date, no refund will be provided.

If you fail to arrive at the agreed pickup time and location without prior notice, this is treated as a no show and no refund will be provided.

Refunds, where applicable, will be returned to the same payment method or account used for the original transfer, within a reasonable processing time after the cancellation request is confirmed. For complete details, please review our Cancellation Policy.

Changes Made By Us

On rare occasions, we may need to cancel or reschedule a confirmed safari due to circumstances outside our control, such as official park closure due to extreme weather. If this happens, we will contact you as soon as possible and offer either a full refund or the option to reschedule your safari to another available date, at no additional cost to you.

We are not responsible for any additional costs you may incur as a result of a rescheduled or cancelled safari, such as changes to flights or other travel arrangements, and we recommend that travelers arrange appropriate travel insurance to cover such circumstances.

Your Responsibilities as a Traveler

You are responsible for providing accurate information at the time of booking, including your correct travel date, group size, and pickup location. Any delays or issues arising from inaccurate information provided by you are not the responsibility of this business.

You must arrive at the agreed pickup location and time. We are not able to wait indefinitely for late arrivals, and repeated delays may affect your remaining tour time on the day.

Certain safaris involve travel over uneven, off road terrain. This experience may not be suitable for pregnant travelers, individuals with severe back or heart conditions, or travelers with significant mobility limitations. If you have any health concerns, please contact us before booking to discuss suitability.

While on safari, you must follow all instructions given by your driver and guide, remain inside the jeep at all times except at designated rest areas, avoid feeding or approaching wildlife, avoid littering, and keep noise to a reasonable minimum to avoid disturbing animals and other visitors. You must also comply with all rules and regulations set by the Sri Lanka Department of Wildlife Conservation while inside the national park, as these are official park rules that apply to all visitors regardless of how their safari was booked.

Wildlife Sightings

Kumana National Park is a wild, natural environment, and wildlife movement cannot be predicted or guaranteed. While our driver guides are experienced and knowledgeable about the areas animals frequent, we cannot guarantee sightings of any particular species, including leopards or elephants, on any given safari.

Liability

We take reasonable care in arranging safe, well maintained vehicles and experienced local drivers and guides for your safari. However, safaris take place in a natural park environment involving inherent risks, including but not limited to uneven terrain, wildlife encounters, and weather conditions. To the fullest extent permitted by law, we are not liable for any injury, loss, or damage arising from participation in a safari, except where such injury, loss, or damage is caused directly by our negligence.

We are not liable for any indirect or consequential losses, including but not limited to missed flights, other travel disruptions, or losses arising from a cancelled or rescheduled safari, beyond the refund and rescheduling options described above.

Photography and Media

Photos or videos taken by our team during your safari, if any, may occasionally be used for promotional purposes on our website or social media, unless you inform us at the time of your safari that you do not wish to be included. Any photos or videos you upload as part of a review remain subject to our review moderation process before being displayed publicly.

Changes to These Terms

We may update these terms from time to time to reflect changes in how our booking process or policies work. Any changes will be posted on this page with an updated revision date. Continued use of this website after changes are posted constitutes acceptance of the updated terms.

Contact Us

If you have any questions about these terms and conditions, contact us at bookkumanasafari@gmail.com or by WhatsApp at +94776872575.